The Qi Station ("we", "us") is a holistic wellness clinic at Suite 523, 119 W Pender St, Vancouver, BC. We respect your privacy and handle personal information in line with British Columbia's Personal Information Protection Act (PIPA). This policy explains what we collect through this website and our clinic, why, and the choices you have.
Information we collect
- Contact details you share when you text, call or email us, such as your name, phone number and email address.
- Booking information you enter in our online booking system, Click4Time, including the service, practitioner and appointment time you choose.
- Health information you provide on intake forms or during treatment, which your practitioner needs to provide safe, appropriate care.
- Website usage information such as pages visited and general device and browser details, collected through privacy-focused analytics.
How we use it
- To schedule, confirm and manage your appointments.
- To provide treatment and keep clinical records as required by our practitioners' professional colleges.
- To respond to your questions and send information you've asked for.
- To understand how our website is used so we can improve it.
We do not sell or rent your personal information.
Third-party services
Online appointments are booked through Click4Time. When you select "Book now", you leave this website and Click4Time's own privacy policy applies to the information you enter there. Some practitioners who work from our clinic run independent practices and may keep their own records. Links to other websites (such as a practitioner's own site) are governed by those websites' policies.
Cookies and analytics
This website uses essential cookies needed for it to work. Our analytics are designed to measure visits without building advertising profiles. You can block or delete cookies in your browser settings at any time.
How we protect your information
We use reasonable physical, administrative and technical safeguards to protect personal information, and we limit access to people who need it to provide your care. Clinical records are kept for the periods required by the relevant professional regulators and then securely destroyed.
Your rights
Under PIPA you may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses (which may affect our ability to provide some services). To make a request, contact us using the details below. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Contact us
The Qi Station · Suite 523, 119 W Pender St, Vancouver, BC V6B 1S5
Email: tcmdelphine@gmail.com · Text: 604-764-6852
We may update this policy from time to time. The "last updated" date above shows when it last changed.